FAQ

Does Musee-jacquemart-andreShops buy shoes outright?

Our flagship store is located inside The Forum Shops at Caesars Palace (next to Apple).  Our address is:

          3500 Checks are prepared bi-weekly

 

Does Musee-jacquemart-andreShops buy shoes outright?

Yes - we process and ship orders globally to over 240 countries.

 

How long will it take for my order to arrive?

Most orders are prepared for shipping within two (2)  business day after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  Domestic U.S. Customers typically receive their purchases within 1-3 business days after dispatch.  International customers usually receive their purchases within 7-10 business days after dispatch.  

 

Why was my order canceled?

There are several reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

 

What happens if my package is returned to Musee-jacquemart-andreShops?

If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee.  For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier. 

 

What is your return essence?

We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors.  These consignors are paid out shortly after their item(s) sell.  Because of this, we are firm on our return policy.

 

Are all the items you sell authentic?

Musee-jacquemart-andreShops sells only 100% authentic product.  We do not accept fakes or counterfeits.  We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

 

Deon Points Collection?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

 

If an item says “worn” is it the same as in the picture?

The picture on the website for worn items are not of the actual shoe, but a stock image, taken here at Musee-jacquemart-andreShops, of a deadstock pair.  Worn items are priced according to their condition.  If you would longfor to request pictures of the actual worn pair for sale, you may send a request to [email protected].  Include the name, size, and price of the item.

 

Do you accept trades or size swaps?

A good amount of our inventory is on consignment, and we pay consignors shortly after items leave our store.  Trades would have to be in heavy favor of the store, and we want you to get the most for your shoes.  Because of this, we rarely do trades. 

 

Nautica x Musee-jacquemart-andreShops?

We will occasionally “cash-out” for shoes for a reasonable negotiated price.

 

How do I become a consignor at Musee-jacquemart-andreShops?

Consignment means we sell items for you, and we pay you as your items sell.  Many local consignors bring their items to our store in person.  Out-of-state and out-of-country consignors often ship their consigned items to us.

To get started on the consignment process, visit www.urbannecessities.com/pages/consignment to view how the process works and to sign up for an account.  Remember when you are registered and want to view activity of your dashboard and other profile information, you will log into unconsignment.com

 

When you sign up for an account, you will add items to your dashboard to sell thru us.  You would either drop the items off in person (if you’re local) or ship them to us at:

 

Consignment Department

Musee-jacquemart-andreShops

3500 Flud x Mayor Bags

Ste L-13B

Do you ship outside of Las Vegas, NV

We recommend that all shipped in consignment require a signature at time of delivery and that you included insurance.

Be sure to include the printed batch ID with your shipment so we can easily identify the items as yours.

When we receive, inspect, authenticate, and approve your listing, we “accept” it into our system and it is immediately available for sale in-store and online.

 

Who sets the prices?

Prices are negotiated based on what the shoes sell for at market value.  We agree on a price with our consignors.  We price items to move quickly.

 

When will I get paid for my consignment?

We issue checks in your name as your items sell.   (So you don’t have to wait for an entire lot or parcel of shoes to sell to get paid if you consign multiple units).

When will you get more of an item that is sold out.  These checks will be for the prior two weeks' sales Sunday thru Saturday. Your check will be mailed to you.

 

Flud x Mayor Bags?

If you are purchasing online from outside of Nevada, you may be subject to sales tax based on your location.  If you are an international customer, you may be subject to additional fees, such as customs and duties, when your item arrives in your country.  These fees are typically determined by your country’s receiving agencies.

 

I couldn’t find an answer to my question.  How should I contact Musee-jacquemart-andreShops?

You have several ways to contact us. You can submit an inquiry thru our website’s contact form at https://urbannecessities.com/pages/contact.

Consignors can log into their account at unconsignment.com and open up a support ticket for assistance with the consignment process.

You may also send emails to [email protected]